The furniture store Chris Oliver is located few minutes from the center of Namur, For more than 20 years, the store has been profiling itself as a specialist in the field of furnishings and decoration. With a sales area of 2,000 m² and a team of 13 people, the store strives daily to offer an excellent product and after sale service. To fulfill this ambition, since June 2019 the store works with Furnqube; A web application designed by Initeam that meets their specific needs.
"Before working with Furnqube, we were using a cash register system that was not really covering all our needs," explains Olivier, the COO. "A lot of our data was analogue and in different places. We often lost a lot of time with several people with unnecessary searching."
"We had been looking for some time for a software that could help move the store forward. Finally our supplier Habufa suggested us to contact Initeam. After an initial introductory meeting, it was clear that Initeam had a strong knowledge of the industry. This was also reflected in their software."
"Together with the management, we decided to start working with Furnqube." Continues Virginie, who is responsible for orders and marketing. "Starting with a new system is definitely not easy. The changeover was very intensive and we had some anxiety about it. Fortunately, we could count on the support and experience of Initeam to help us in this transition period."
"The preparatory work was definitely worth it," she continues. "We have been working with Furnqube for a few months now and the difference is huge compared to before: it's night and day! Orders are made up much faster and, very important, with far fewer errors. Today I have more time and freedom to engage in commercial activities."
Marine, who handles deliveries and after-sales, says: "For me, the biggest benefit is that all the information is centralized. Moreover, the data is clearly linked, easy to find and accessible from anywhere. I always have a clear picture of the different orders and their status. Thanks to the overview Furnqube offers me, I can help our customers better and faster."
Carine, the sales manager, adds: "Thanks to Habufa's digital configurator in Furnqube, it's much easier today to present the different furniture and their options to customers. Photos are also attached to all the options, which makes everything a lot clearer. At the end, I can print out a neat sales agreement and give it to the customer."
"The invoicing and accounting are also a lot easier and faster." Says Olivier. "Now all our processes are structured and optimized. We save time on the administrative side and thus have more time to further develop the store. We are pretty much satisfied with our choice; it is a big and important step forward, "he concludes.
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